{"id":23661,"date":"2026-08-06T03:43:57","date_gmt":"2026-08-06T03:43:57","guid":{"rendered":"https:\/\/qilumachinery.com\/?page_id=23661"},"modified":"2026-08-24T03:04:31","modified_gmt":"2026-08-24T03:04:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/qilumachinery.com\/fr\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"<!-- gs-stylemanager -->\n\n\n<main class=\"qfaq-page alignfull\">\n<section class=\"qfaq-section qfaq-hero wp-section alignfull alignfull\" aria-label=\"Machines Qilu questions fr\u00e9quemment pos\u00e9es\">\n<div class=\"qfaq-hero-grid wp-content-wrap\">\n<div class=\"qfaq-hero-copy\">\n<p class=\"qfaq-kicker\">Questions et R\u00e9ponses<\/p>\n\n\n\n<h1>Questions courantes sur l'achat de Qilu Machinery<\/h1>\n\n\n\n<p>Trouvez des r\u00e9ponses simples sur le choix d'une machine, le paiement, l'exp\u00e9dition, l'emballage, la garantie, les pi\u00e8ces et les documents.<\/p>\n\n\n\n<div class=\"qfaq-hero-actions\">\n<a class=\"qfaq-btn\" href=\"#faq-purchasing\">Lire les Questions courantes<\/a>\n\n\n\n<a class=\"qfaq-btn qfaq-btn-outline\" href=\"\/fr\/contact\/\">Posez une question \u00e0 Qilu<\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"qfaq-section qfaq-group qfaq-group-light wp-section alignfull alignfull\" id=\"faq-purchasing\" aria-labelledby=\"faq-purchasing-title\">\n<div class=\"qfaq-group-grid wp-content-wrap\">\n<aside class=\"qfaq-group-aside\">\n<span class=\"qfaq-group-number\">01<\/span>\n\n\n\n<p class=\"qfaq-kicker\">Choisir une machine<\/p>\n\n\n\n<h2 id=\"faq-purchasing-title\">Choisissez le bon type de machine<\/h2>\n\n\n\n<p>Parlez-nous du travail, du sol et de l'espace disponible Ces d\u00e9tails nous aident \u00e0 sugg\u00e9rer une machine et une taille de mod\u00e8le adapt\u00e9es.<\/p>\n<\/aside>\n\n\n\n<div class=\"qfaq-accordion\">\n<details class=\"qfaq-item\" open=\"open\">\n<summary>\n<span class=\"qfaq-item-number\">01<\/span>\n\n\n\n<span>Comment choisir la bonne machine pour mon application ?<\/span>\n\n\n\n<span class=\"qfaq-item-icon\" aria-hidden=\"true\"><\/span>\n<\/summary>\n\n\n\n<div class=\"qfaq-answer\">\n<p>Dites-nous ce que la machine doit faire, quel mat\u00e9riau elle va manipuler, le sol, l'espace disponible et la charge de travail quotidienne Nous pouvons alors sugg\u00e9rer une machine, une taille de mod\u00e8le et des accessoires adapt\u00e9s.<\/p>\n<\/div>\n<\/details>\n\n\n\n<details class=\"qfaq-item\">\n<summary>\n<span class=\"qfaq-item-number\">02<\/span>\n\n\n\n<span>Quelles informations dois-je envoyer pour recevoir un devis pertinent ?<\/span>\n\n\n\n<span class=\"qfaq-item-icon\" aria-hidden=\"true\"><\/span>\n<\/summary>\n\n\n\n<div class=\"qfaq-answer\">\n<p>Envoyer l'emploi principal, le chantier, le pays de livraison, la quantit\u00e9, les pi\u00e8ces jointes et la date requise Les photos ou les vid\u00e9os sont utiles lorsque le site a un acc\u00e8s \u00e9troit, des pentes ou du mat\u00e9riel difficile.<\/p>\n<\/div>\n<\/details>\n\n\n\n<details class=\"qfaq-item\">\n<summary>\n<span class=\"qfaq-item-number\">03<\/span>\n\n\n\n<span>Quelles sont vos conditions de paiement standard ?<\/span>\n\n\n\n<span class=\"qfaq-item-icon\" aria-hidden=\"true\"><\/span>\n<\/summary>\n\n\n\n<div class=\"qfaq-answer\">\n<p>Les conditions de paiement d\u00e9pendent de la machine, de la quantit\u00e9 et de la commande Le devis indiquera le mode de paiement, le d\u00e9p\u00f4t, le solde et les dates de paiement avant de confirmer la commande.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"qfaq-section qfaq-group qfaq-group-muted wp-section alignfull alignfull\" id=\"faq-configuration\" aria-labelledby=\"faq-configuration-title\">\n<div class=\"qfaq-group-grid wp-content-wrap\">\n<aside class=\"qfaq-group-aside\">\n<span class=\"qfaq-group-number\">02<\/span>\n\n\n\n<p class=\"qfaq-kicker\">Mod\u00e8les et Options<\/p>\n\n\n\n<h2 id=\"faq-configuration-title\">Choisissez la Machine et les Options<\/h2>\n\n\n\n<p>Confirmez le mod\u00e8le, les pi\u00e8ces jointes, les options et les ch\u00e8ques avant de passer la commande.<\/p>\n<\/aside>\n\n\n\n<div class=\"qfaq-accordion\">\n<details class=\"qfaq-item\">\n<summary>\n<span class=\"qfaq-item-number\">01<\/span>\n\n\n\n<span>Les machines 1TP7 T peuvent-elles \u00eatre personnalis\u00e9es pour mes besoins ?<\/span>\n\n\n\n<span class=\"qfaq-item-icon\" aria-hidden=\"true\"><\/span>\n<\/summary>\n\n\n\n<div class=\"qfaq-answer\">\n<p>Dites-nous de quelles pi\u00e8ces jointes, options ou marque vous avez besoin Les modifications disponibles d\u00e9pendent du produit et de la commande, nous v\u00e9rifions donc chaque demande avant de l'ajouter au devis.<\/p>\n<\/div>\n<\/details>\n\n\n\n<details class=\"qfaq-item\">\n<summary>\n<span class=\"qfaq-item-number\">02<\/span>\n\n\n\n<span>Puis-je commander des pi\u00e8ces jointes avec la machine ?<\/span>\n\n\n\n<span class=\"qfaq-item-icon\" aria-hidden=\"true\"><\/span>\n<\/summary>\n\n\n\n<div class=\"qfaq-answer\">\n<p>Oui, des pi\u00e8ces jointes compatibles peuvent \u00eatre command\u00e9es avec la machine Dites-nous quels travaux vous pr\u00e9voyez de faire afin que nous puissions v\u00e9rifier ensemble la machine, le d\u00e9bit hydraulique, le coupleur et la fixation.<\/p>\n<\/div>\n<\/details>\n\n\n\n<details class=\"qfaq-item\">\n<summary>\n<span class=\"qfaq-item-number\">03<\/span>\n\n\n\n<span>Testez-vous l'\u00e9quipement avant la livraison ?<\/span>\n\n\n\n<span class=\"qfaq-item-icon\" aria-hidden=\"true\"><\/span>\n<\/summary>\n\n\n\n<div class=\"qfaq-answer\">\n<p>Les machines sont v\u00e9rifi\u00e9es avant l'exp\u00e9dition Selon le produit et la commande, nous pouvons fournir des photos, une vid\u00e9o de travail ou des enregistrements d'inspection pour examen.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"qfaq-section qfaq-group qfaq-group-light wp-section alignfull alignfull\" id=\"faq-delivery\" aria-labelledby=\"faq-delivery-title\">\n<div class=\"qfaq-group-grid wp-content-wrap\">\n<aside class=\"qfaq-group-aside\">\n<span class=\"qfaq-group-number\">03<\/span>\n\n\n\n<p class=\"qfaq-kicker\">Exp\u00e9dition<\/p>\n\n\n\n<h2 id=\"faq-delivery-title\">Paiement, Livraison et Emballage<\/h2>\n\n\n\n<p>Confirmez les conditions de livraison, le temps de pr\u00e9paration et l'emballage avant de passer votre commande.<\/p>\n<\/aside>\n\n\n\n<div class=\"qfaq-accordion\">\n<details class=\"qfaq-item\">\n<summary>\n<span class=\"qfaq-item-number\">01<\/span>\n\n\n\n<span>Quelles conditions de livraison pouvez-vous prendre en charge ?<\/span>\n\n\n\n<span class=\"qfaq-item-icon\" aria-hidden=\"true\"><\/span>\n<\/summary>\n\n\n\n<div class=\"qfaq-answer\">\n<p>Les conditions de livraison d\u00e9pendent de la commande et du pays Dites-nous o\u00f9 va la machine et comment vous pr\u00e9voyez de la recevoir Le devis indiquera le d\u00e9lai de livraison convenu et ce qui est inclus.<\/p>\n<\/div>\n<\/details>\n\n\n\n<details class=\"qfaq-item\">\n<summary>\n<span class=\"qfaq-item-number\">02<\/span>\n\n\n\n<span>Combien de temps prend la pr\u00e9paration de la production et de la livraison ?<\/span>\n\n\n\n<span class=\"qfaq-item-icon\" aria-hidden=\"true\"><\/span>\n<\/summary>\n\n\n\n<div class=\"qfaq-answer\">\n<p>Le temps de pr\u00e9paration d\u00e9pend du mod\u00e8le, de la quantit\u00e9, des pi\u00e8ces jointes et des modifications demand\u00e9es Nous confirmerons le d\u00e9lai dans le devis apr\u00e8s avoir examin\u00e9 votre commande.<\/p>\n<\/div>\n<\/details>\n\n\n\n<details class=\"qfaq-item\">\n<summary>\n<span class=\"qfaq-item-number\">03<\/span>\n\n\n\n<span>Comment les machines sont-elles emball\u00e9es pour \u00eatre exp\u00e9di\u00e9es ?<\/span>\n\n\n\n<span class=\"qfaq-item-icon\" aria-hidden=\"true\"><\/span>\n<\/summary>\n\n\n\n<div class=\"qfaq-answer\">\n<p>L'emballage d\u00e9pend de la taille de la machine et de la m\u00e9thode d'exp\u00e9dition Nous montrerons l'emballage pr\u00e9vu dans le devis ou la confirmation de commande.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"qfaq-section qfaq-group qfaq-group-muted wp-section alignfull alignfull\" id=\"faq-support\" aria-labelledby=\"faq-support-title\">\n<div class=\"qfaq-group-grid wp-content-wrap\">\n<aside class=\"qfaq-group-aside\">\n<span class=\"qfaq-group-number\">04<\/span>\n\n\n\n<p class=\"qfaq-kicker\">Support apr\u00e8s-vente<\/p>\n\n\n\n<h2 id=\"faq-support-title\">Garantie, pi\u00e8ces et documents<\/h2>\n\n\n\n<p>V\u00e9rifiez la garantie, les pi\u00e8ces de rechange et les documents requis avant l'exp\u00e9dition de la machine.<\/p>\n<\/aside>\n\n\n\n<div class=\"qfaq-accordion\">\n<details class=\"qfaq-item\">\n<summary>\n<span class=\"qfaq-item-number\">01<\/span>\n\n\n\n<span>Quelle garantie est fournie avec les machines Qilu ?<\/span>\n\n\n\n<span class=\"qfaq-item-icon\" aria-hidden=\"true\"><\/span>\n<\/summary>\n\n\n\n<div class=\"qfaq-answer\">\n<p>Les conditions de garantie d\u00e9pendent du produit et de la commande Demandez les conditions de votre mod\u00e8le, y compris la p\u00e9riode de garantie, ce qui est couvert et comment signaler un probl\u00e8me.<\/p>\n<\/div>\n<\/details>\n\n\n\n<details class=\"qfaq-item\">\n<summary>\n<span class=\"qfaq-item-number\">02<\/span>\n\n\n\n<span>Pouvez-vous fournir des pi\u00e8ces d'usure et des pi\u00e8ces de rechange ?<\/span>\n\n\n\n<span class=\"qfaq-item-icon\" aria-hidden=\"true\"><\/span>\n<\/summary>\n\n\n\n<div class=\"qfaq-answer\">\n<p>Oui. Envoyez le mod\u00e8le de la machine, les d\u00e9tails de s\u00e9rie et des photos claires de la pi\u00e8ce Cela nous aide \u00e0 identifier le bon remplacement.<\/p>\n<\/div>\n<\/details>\n\n\n\n<details class=\"qfaq-item\">\n<summary>\n<span class=\"qfaq-item-number\">03<\/span>\n\n\n\n<span>Quels certificats et documents d'inspection sont disponibles ?<\/span>\n\n\n\n<span class=\"qfaq-item-icon\" aria-hidden=\"true\"><\/span>\n<\/summary>\n\n\n\n<div class=\"qfaq-answer\">\n<p>Les documents disponibles d\u00e9pendent du produit, du mod\u00e8le et du pays Envoyez les exigences exactes de votre importateur ou projet afin que nous puissions les v\u00e9rifier avant de commander.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"qfaq-section qfaq-resources wp-section alignfull alignfull\">\n<div class=\"wp-content-wrap\">\n<div class=\"qfaq-section-head\">\n<div>\n<p class=\"qfaq-kicker\">Plus d'informations sur le produit<\/p>\n\n\n\n<h2 class=\"qfaq-heading\">Voir Produits, Vid\u00e9os et Catalogues<\/h2>\n<\/div>\n\n\n\n<p class=\"qfaq-intro\">Utilisez les pages de produits, les vid\u00e9os et les catalogues lorsque vous avez besoin de plus de d\u00e9tails sur un mod\u00e8le ou une pi\u00e8ce jointe.<\/p>\n<\/div>\n\n\n\n<div class=\"qfaq-resource-grid\">\n<article class=\"qfaq-resource\">\n<span class=\"qfaq-resource-number\">PRODUITS<\/span>\n\n\n\n<h3>Afficher les mod\u00e8les actuels<\/h3>\n\n\n\n<p>Voir les photos de produits r\u00e9els et les noms de mod\u00e8les, puis ouvrir une page de produits pour plus de d\u00e9tails.<\/p>\n\n\n\n<a class=\"qfaq-link\" href=\"\/fr\/our-products\/\">Voir Mod\u00e8les<\/a>\n<\/article>\n\n\n\n<article class=\"qfaq-resource\">\n<span class=\"qfaq-resource-number\">VID\u00c9OS<\/span>\n\n\n\n<h3>Machines de montre au travail<\/h3>\n\n\n\n<p>Voyez comment les machines se d\u00e9placent, travaillent et utilisent les accessoires.<\/p>\n\n\n\n<a class=\"qfaq-link\" href=\"\/fr\/video-center\/\">Regardez les vid\u00e9os de produits<\/a>\n<\/article>\n\n\n\n<article class=\"qfaq-resource\">\n<span class=\"qfaq-resource-number\">CATALOGUES<\/span>\n\n\n\n<h3>Enregistrer les D\u00e9tails du Produit<\/h3>\n\n\n\n<p>T\u00e9l\u00e9chargez les catalogues disponibles pour comparer les mod\u00e8les ou les partager avec votre \u00e9quipe.<\/p>\n\n\n\n<a class=\"qfaq-link\" href=\"\/fr\/download-center\/\">T\u00e9l\u00e9charger les Catalogues de Produits<\/a>\n<\/article>\n<\/div>\n<\/div>\n<\/section>\n<\/main>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":".gsbp-b880ad0{display:none!important}.qfaq-section{box-sizing:border-box;color:#193247;position:relative;width:100%}@media (max-width:760px){.qfaq-section .wp-content-wrap{padding-left:20px;padding-right:20px}}.qfaq-section h1,.qfaq-section 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