Sales Service

Pre-Sale Service

Let customers know all the details related to machines and transactions.
Provide professional advice for each customer’s questions, consult the sea freight and other related fees for the designated port. Let customers know every detail before placing an order.
We are all thinking for customers, through customer visits, telephone and fax to customers to understand our company’s product features and service functions, to grasp the customer’s current situation and needs as much as possible, rational use of resources to guide customers, feasibility analysis and positioning according to customer needs and Investment plans to provide the best equipment configuration.

Product categories

Customer Service Center

This is the information center where we communicate with you. To accurately and efficiently convey the service information of excavators, tractors and loaders.

It is divided into information communication center, customer satisfaction improvement center, mechanical failure analysis center, and product marketing promotion center. Here, we will provide you with one-stop professional services such as service network introduction, product price consultation, technical support, product complaints, service complaints, maintenance and spare parts consultation, and sales.

After-Sales Service

We provide high quality machines and genuine low price after-sales service.

Any part that proves that the process material is defective will be provided free of charge for one (1) year from the date of original purchase. This warranty is void if the device is misused or negligent. Labor or other related fees are not included.
We provide free installation, commissioning and training for our customers.
Before shipment, a thorough and rigorous inspection must be carried out to ensure that each component is in good condition.
Carefully pack all the machines according to the different loading methods.
Cooperate with professional shipping companies to ensure transportation time
Provide detailed user manual and troubleshooting diagram, including how to use and maintain the machine correctly.
Provide customers with free warranty and maintenance within the contracted time limit and within the scope of repair.
We regularly visit users to help solve problems and requirements when users use the device.
Provide users with the latest information on the use of technology for free.

Quality Control

With lean thinking, standardized operations, excellent quality, and 5S and basic stability, Qi Lu builds a complete lean operation system from R&D to service to provide stable quality assurance for products going to the world. Continue to meet customer needs as the source of lean manufacturing. From point to surface, from detail to overall situation, from product to management, Qi Lu always adheres to the unremitting pursuit of perfection, has the courage to surpass himself, and steadily enhances brand value.