Questions and Answers

Common Questions About Buying Qilu Machinery

Find simple answers about choosing a machine, payment, shipping, packing, warranty, parts and documents.

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01 How do I choose the right machine for my application?

Tell us what the machine must do, what material it will handle, the ground, available space and daily workload. We can then suggest a suitable machine, model size and attachments.

02 What information should I send to receive a relevant quotation?

Send the main job, jobsite, delivery country, quantity, attachments and required date. Photos or videos are helpful when the site has narrow access, slopes or difficult material.

03 What are your standard payment terms?

Payment terms depend on the machine, quantity and order. The quotation will show the payment method, deposit, balance and payment dates before you confirm the order.

01 Can Qilu machinery be customized for my requirements?

Tell us which attachments, options or branding you need. Available changes depend on the product and order, so we check each request before adding it to the quotation.

02 Can I order attachments with the machine?

Yes, compatible attachments can be ordered with the machine. Tell us which jobs you plan to do so we can check the machine, hydraulic flow, coupler and attachment together.

03 Do you test equipment before delivery?

Machines are checked before shipping. Depending on the product and order, we can provide photos, a working video or inspection records for review.

01 Which delivery terms can you support?

Delivery terms depend on the order and country. Tell us where the machine is going and how you plan to receive it. The quotation will show the agreed delivery term and what is included.

02 How long does production and delivery preparation take?

Preparation time depends on the model, quantity, attachments and requested changes. We will confirm the lead time in the quotation after reviewing your order.

03 How is machinery packed for shipment?

Packing depends on the machine size and shipping method. We will show the planned packing in the quotation or order confirmation.

01 What warranty is provided with Qilu machinery?

Warranty terms depend on the product and order. Ask for the terms for your model, including the warranty period, what is covered and how to report a problem.

02 Can you provide wear parts and replacement parts?

Yes. Send the machine model, serial details and clear photos of the part. This helps us identify the correct replacement.

03 Which certificates and inspection documents are available?

Available documents depend on the product, model and country. Send the exact requirements from your importer or project so we can check them before you order.

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